1. Payment Terms
1.1 The Customer agrees to pay all storage fees in advance for the agreed minimum term from the Effective Date of this Agreement and for each successive billing period thereafter, on or before the due date.
1.2 All payments must be made in cleared funds. Payment is not deemed received until fully cleared through the Provider’s bank account.
1.3 A £20 administrative late fee is applied immediately upon payment failure. If payment remains outstanding after 24 hours, an additional £25 late fee is charged. If payment is still not received after 48 hours, a further £50 late fee is applied.
1.5 The Provider may deny access to the storage container and/or secure the container with new locks if full payment is not received within 48 hours of the due date.
1.6 All sums owed under this Agreement shall become immediately due and payable upon termination as per Clause 4.
2. Changes to Fees
2.1 The Provider may amend storage fees at any time by providing not less than 14 days’ written notice. The new fees shall apply from the next billing period. Changes shall not apply retroactively.
2.2 If the Customer does not accept the new fees, they may terminate this Agreement without penalty, provided notice is given in accordance with Clause 4 before the new fees take effect.
3. Access & Restrictions
3.1 If a payment fails, the container will be overlocked on our system, which disables the Customer’s access code (PIN) for the site gate immediately.
3.2 If no payment is received and no communication is made by the Customer, the Provider reserves the right, after 24 hours, to secure the container with a physical lock, preventing access until the balance is paid in full.
3.3 Access shall only be reinstated once all overdue charges, including late fees, are paid in cleared funds.
3.4 The Provider exercises a contractual lien and right of retention over the contents of the container and may retain or take possession of the goods until all sums are paid in full.
3.5 The Provider aims to restore access within 72 hours of receiving cleared funds but does not guarantee a specific timeframe.
3.6 The Customer accepts this access policy and waives any claim for consequential loss, damage, or inconvenience resulting from access restrictions.
4. Termination of Agreement
4.1 This Agreement may be terminated by either party with not less than 7 days’ written notice.
4.2 If outstanding charges remain unpaid for 14 days or more after the due date, the Provider may terminate this Agreement without further notice and take possession of the unit and its contents.
4.3 The Provider may dispose of or sell the contents of the container in accordance with its disposal policy and retain the proceeds to offset any outstanding sums. Any remaining proceeds following the settlement of outstanding charges will be refunded to the Customer upon written request.
4.4 The Provider shall not be liable for any loss incurred by the Customer as a result of the disposal of goods under this Clause.
5. End of Term Responsibilities
5.1 Upon termination, the Customer must return the container:
- Fully cleared of all contents;
- Clean and free of waste or residue;
- Undamaged, except for reasonable wear and tear.
5.2 The Provider may charge the Customer for any cleaning, clearance, or repair costs, payable within 14 days of invoice.
5.3 Any damage not reported at the start of the Agreement shall be deemed the responsibility of the Customer.
6. Liability
6.1 The Provider shall not be liable for any loss, damage, or delay arising from restricted access due to non-payment or breach of this Agreement.
6.2 The Provider shall not be liable for loss or damage to goods stored, except where caused by the Provider’s proven negligence or deliberate misconduct.
6.3 The Provider shall not, under any circumstances, be liable for indirect or consequential loss, including but not limited to loss of income, profit, opportunity, or data.
6.4 Nothing in this Agreement shall limit the Provider’s liability for death or personal injury caused by its negligence or any liability which cannot lawfully be excluded under the laws of England and Wales.
6A. Insurance and Risk
6A.1 The Provider does not insure the storage container(s) or their contents under this Agreement.
6A.2 It is the sole responsibility of the Customer to arrange and maintain adequate insurance to cover their container(s) and all goods stored within.
6A.3 The Provider shall not be liable for any loss, theft, or damage to goods caused by, including but not limited to:
- Fire, smoke, or explosion;
- Water, damp, or mould;
- Vermin or infestation;
- Weather events (e.g. wind, flood, snow);
- Theft, burglary, or vandalism;
- Third-party actions or negligence.
6A.4 All goods are stored entirely at the Customer’s own risk, and the Customer waives any and all claims against the Provider for missing, damaged, or destroyed items, except where expressly stated in Clause 6.2.
7. Customer Responsibilities
7.1 The Customer shall ensure that their contact details (including email, phone number, and postal address) are accurate and updated as necessary.
7.2 The Customer shall not store:
- Any flammable, explosive, toxic, or illegal substances;
- Perishable goods or live animals;
- Firearms, weapons, or contraband;
- Cash or items of exceptional value (unless separately agreed in writing).
7.3 The Customer agrees to comply with all applicable laws and regulations related to the use of the container.
7.4 The Customer must provide notice and clear the unit in accordance with Clause 5 when terminating the Agreement.
8. Indemnity
8.1 The Customer shall indemnify and hold harmless the Provider from and against all losses, damages, claims, liabilities, legal costs, and expenses arising directly or indirectly from:
- Breach of this Agreement by the Customer;
- Storage of prohibited or hazardous goods;
- Damage caused by the Customer to property, third parties, or the environment.
9. Governing Law
This Agreement is governed by and shall be interpreted in accordance with the laws of England and Wales.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Communication
10.1 All notices or communications shall be deemed valid if sent to the last known email or postal address provided by the Customer.
PLEASE READ THE ABOVE CONDITIONS CAREFULLY AS BY ACCEPTING THE TERMS AND CONDITIONS YOU WILL BE BOUND BY THEM.
I/we consent to receiving correspondence from the facility owner by SMS to my mobile, email, post and by telephone.
I/we acknowledge that the above key points have been drawn to my/our attention and I/we have read and understood them.
I/we agree to be bound by the conditions of this Agreement.